Definition:
‘Arlo’s Catering’ refers to the registered company PJR Catering & Events pty Ltd trading as ‘Arlo’s Catering’ , ABN 6362202007

‘The Client’ refers to the customer booking any catering services with Arlo’s Catering

‘We, ours, us, etc.’ means Arlo’s Catering. ‘You, yours, etc.’ means The Client

These Terms and Conditions may be amended by us at any time by updating them on our catering package..

You should review these Terms and Conditions each time you receive a Catering package/ quote.

Staff Costs
Arlo’s Catering function staff are available for booking for a minimum of four hours, as per industry standard.
Public holiday rates apply to respective dates; these will be quoted upon enquiry only. Bookings including staff must be confirmed 7 business days prior to the date of the event.

Equipment
Arlo’s Catering can arrange any extra equipment you require for your event. Hire of equipment included is itemised in the quote, and includes a delivery and pick up charge. Any damage to or loss of hire equipment caused by the client, client’s guests, venues or venues employees will be charged to the client and invoiced after the event.

Prices
All prices quoted are exclusive of GST unless otherwise stated. Prices are subject to change.

Deposit and Payments
Full Payment is required 10 business days prior to event, unless authorized in advance. We accept payment by most credit cards, including Mastercard, and Visa. Our bank account details are located on each invoice for payment by direct transfer.
All quotes are subject to availability at the time of booking and a 50% deposit is required to secure the event date. No event is considered confirmed until deposit has been received. The balance will be invoiced upon confirmation of numbers 10 business days prior to the function and full payment of the function is required prior to the event date, unless other arrangements have been made previously. Any additional charges will be invoiced after the event.

Confirmation of Details
Menus, final numbers, dietary requirements and staff for functions are to be confirmed 7 business days prior to the event. If the final numbers decrease after confirmation has been made you will be charged at your confirmed numbers.
Delivery only orders must be confirmed 48 hours prior to delivery. Payment is required prior to or on the day of delivery unless a Purchase Order Number has been received or by prior arrangement.

Dietary Requirements
Arlo’s Catering staff and suppliers prepare all food in accordance with the Food Standards set by Food Standards
Australia and are fully Food Safe Accredited.
Arlo’s Catering kitchen and equipment used within may contain traces of nuts, egg, dairy, gluten and other know allergens. Although all care is taken by Arlo’s Catering to ensure these items are contained, we cannot guarantee that all dietary requirements will be met. Whilst we understand the serious implications of reactions to allergens and will endeavour not to cross contaminate your food, Arlo’s Catering will not accept responsibility or liability for an adverse reaction to our any of our food by any guest. Please inform any of your guests who have serious food allergies that if they are concerned that they will be able to bring their own allergen free food in some circumstances. Please check with your booking representative upon booking and they will inform the function staff of this arrangement.

Cancellations
Staffed events that are cancelled less than 48 hours prior to the event for any reason, including weather or any other circumstances will incur a fee of 100% of the final invoice. Delivery only bookings that are cancelled with less than 48 hours notice may incur up to 100% fee, depending on the notice given.

Quality Control
Arlo’s Catering does not part cater any event, including the serving of cakes, desserts, BYO food of any nature without prior consent. This practice contravenes our Food Safety program. Please mention to your Arlo’s Catering booking representative during the initial quote stages if you plan to supply any foods from home or relative or registered food business. Menus are subject to change according to seasonal and supplier availability. We do endeavour to alert clients to any changes, however, this is not always possible and in some instances some products may be substituted for similar quality ingredients.

Ordering cut off times
Wholesale orders must be received by 2pm, 3 business days prior to the day that delivery is required.
Corporate delivery only orders can be placed up to 48 hours prior to the time that the delivery is required, Monday to Friday. For example, an order required for delivery Wednesday 12 midday must be ordered and confirmed by Arlo’s Catering by Monday 12 midday. Orders for delivery Monday must be placed by the corresponding time on the Friday prior. For example, an order required on Monday at 8am must be ordered and confirmed by Arlo’s Catering by 8am on the Friday prior. Orders including rice paper rolls and duck crepes require 48 hours notice. Staffed functions require 1 weeks’ notice in order to book staff and any other equipment required.

Responsible Service of Alcohol
In accordance with the Liquor Licensing Act, Arlo’s Catering staff reserve the right to refuse to serve alcohol to guests under the age of 18 and guests who are intoxicated.
If a Temporary Liquor Licence application is required, fees will be directly charged to the Client whether the application is successful or not.
In certain situations including functions held in public areas such as Parks and Gardens council regulations will require the alcohol service area to be fenced off from the general public. In this instance the cost of said fencing will be charged directly to the client, including the delivery and set up charges associated with it.

Deliveries
Delivery is available 7 days a week between 8am and 6pm on a weekday and between 9am and 12 midday on Saturday and Sunday. A delivery fee applies based on location and the day of the delivery. Delivery fees to locations further than 30 kilometres from the Arlo’s Catering kitchen in Chevron Island are discretionary. When a preferred delivery time is unavailable Arlo’s Catering will ensure the delivery is made prior to the agreed time.
Please ensure delivery access is always available to your location. If a mobile phone number is provided for contact, please ensure that mobile phone is switched on. If access is not available at agreed time of delivery, the driver may have to return at a later time resulting in an additional delivery fee, or the delivery may be cancelled at the discretion of Arlo’s Catering. Payment of the invoice will still be required.

Copyright
The contents of this catering proposal are copyright. You may access and/or display these pages on a computer or monitor as well as print out and copy for your personal use any whole page or pages in this website. All other use, copying or reproduction of any part of this catering package is prohibited except as permitted under the Copyright Act 1968. Without limiting the foregoing, no part of this catering package may be reproduced on any other Internet site.